All items ship via USPS Priority Mail. Shipping on almost every order is free to the Continental USA. International shipping available, contact us for rates.
Each item is built to order. Most items will be shipped within 4-6 calendar weeks of payment. We strive to keep within this delivery window, and frequently we are able to deliver sooner. If demand outpaces capacity, we will notify you when you place your order. Upon shipping, delivery is generally 2-3 working days to the Continental USA.
Each Branch Line Leather item is individually made per customer specifications. We understand that it is not easy to purchase leather goods online. We encourage you to order a swatch package prior to placing your order if you need to see the materials in person.
If you have any concerns when your order arrives, let us know immediately. If you are unhappy in any way with your purchase, contact us within 30 days and we will do our best to make things right.
We prefer to not take returns, but if there is no other remedy, we will be happy to refund your order minus shipping charges. All returned items must be unused and in original condition.
Personalized items (such as monogrammed) or items modified outside of our normal offerings are not returnable.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Service@BranchLineLeather.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Service@BranchLineLeather.com and send your item to: 625 Seabury Dr. Worthington Ohio US 43085.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Branch Line Leather Co.
625 Seabury Dr.
Worthington Ohio US 43085
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item..